Blar i forfatter "Tronvoll, Bård"

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    • Crisis behaviors as drivers of value co-creation transformation 

      Edvardsson, Bo Åke; Tronvoll, Bård (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-12-30)
      <p><b>Purpose</b> – The paper aims to conceptualize how behavioral shifts in times of crisis drive the transformation of value co-creation. <p><b>Design/methodology/approach</b> – Referencing two empirical contexts, the paper explores how digital service platforms facilitate changes in actors’ mental models and institutional arrangements (legal, social, technological) that drive transformation ...

    • Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda 

      Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; edvardsson, bo; Wetter-Edman, Katarina (Journal article; Tidsskriftartikkel; Peer reviewed, 2020-09-02)
      While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other interdependencies that influence design efforts within multi-actor service systems. The purpose of this ...